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Customer Care

Shipping & Handling

We deliver our designer silver jewelry worldwide. Orders placed Monday through Friday will ship within 1-2 business days of purchase, excluding weekends and holidays. If delays are expected with your order, you will be contacted via email or Whatsapp.

International Postal Orders

All orders sent via EMS and typically arrive within 7-14 business days from shipped date. Once orders have been shipped, you will receive a tracking number via email.

Free shipping for any purchases worth more than USD $170  (10 000 RUR)

Please contact ISLAND SOUL sales assistant directly via on site chat in the bottom right corner of the website for delivery rates to your location.

Orders are shipped to the address provided, ISLAND SOUL is not responsible for delays caused by the EMS, stolen or damaged packages or replacement of lost orders submitted with incorrect delivery information. If you'd like to add insurance or signature confirmation on your package please email us at islandsoulsilver@gmail.com 

Payment Information

We accept online payments via VISA, MasterCard, Sberbank, Alfabank, Tinkoff.

Online Returns & Exchanges

We want you to be 100% satisfied with your purchase, and if for any reason you received damaged item simply return it in its original condition within 3 days of the post-marked date for a full refund. All returns exclude shipping costs.

Gift Cards

ISLAND SOUL e-gift cards may be purchased online and a gift card code will be emailed to the recipient and redeemable online only. Gift cards expire after 3 month from date of purchase. 

Privacy & Security

ISLAND SOUL respects your privacy and takes great care to safeguard information in our possession. Your personal information and order history will never be sold to a third party.

By purchasing from islandsouljewelry.com you agree to these terms and conditions.